Aurora HDR Installation - No Internet Connection

Answered

Follow

Efraim Or

• April 20, 2020 08:52

cant install aurora, getting 'Aurora HDR Installation - No Internet Connection'.

host file not edited, fresh install of windows 10, firewall disabled, no dns/ vpn service in the background.

 

in the support page of the software there's this message:

***

If you're receiving "We are having trouble connecting, please check your internet connection and try again" error on Windows or "An error occurred retrieving update information" on Mac, try one of the installers below:

Mac: https://downloads.skylum.com/aurorahdr/mac/AuroraHDR.dmg
Win: https://downloads.skylum.com/aurorahdr/win/1.0.0/AuroraHDR_Setup_Offline.exe

***

it works, BUT the software version is 1.0. if I try to update, I get a message that I already have the latest version. this is unacceptable. I want to be able to use the latest version of the software, v1.2.2, not old and buggy version.

I need a fix, guys.

0

• 

  Margaret Bright

  • April 20, 2020 13:21

  Hi Efraim,

  Please note that the latest version available for Windows is Aurora HDR 1.0.0 (2550).

  If you have this version of the app, you are up to date.

  0

  Comment actions Permalink
• 

  Rogelio Zamora Chávez

  • May 11, 2020 02:57

  Thank you Margaret, That worked for me. 

  0

  Comment actions Permalink

Please sign in to leave a comment.