Luminar 4: Error when using "AI Enhancer" in combination with the "Rotate" and "Crop" tools

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Dirk Cohen

• April 25, 2020 13:23

Luminar Version 4.2.0 (5577) (Windows)

When using "AI Enhancer" in combination with the "Rotate" and "Crop" tools there appears a rotation artefact in the upper left corner of the picture that differs in brightness and contrast from the rest of the picture as if the filter was hidden there.

Regards,

Dirk

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• Official comment

  

  Helena Carter

  • April 25, 2020 14:04

  Hi Dirk,

  Please, reach us via https://skylum.com/support so we could look deeper into the issue.

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  Peter Murray

  • April 25, 2020 13:57

  I reported this problem 21 days ago. With me it was the AI sky enhance that caused the problem. 

  I found that the Crop& Rotate tool does not have the problem only the individual Rotate & Crop tools.

  Regards

  Peter

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  Dirk Cohen

  • April 26, 2020 15:40

  Helena Carter

  Do you need additional information regarding the issue?

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  Elena Blum

  • April 26, 2020 16:08

  Hi Dirk,

  Please send us a screen recording of the issue. 
  You can use Monosnap to record your screen: https://monosnap.com/welcome

  Here's how you can send us the file with the recording:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into the email.

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