RAF image thumbnail correct - full display doesn't work

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  • Official comment
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    Angela Andrieux

    Hi,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com with a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:

    https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    Here's how you can send us the file:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the reply to this email.

    Looking forward to hearing back from you. 

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    Member

    Dear support team, any progress on that?

    Thank you, Michael

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    Kate Williams

    Hi Michael,

    As far as I can see, the case has been reported to our tech team and it's under investigation right now. 

    My colleagues are currently expecting an update from the techs, once they receive any news, you'll be notified via email. 

    We highly appreciate your patience regarding the matter. 

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    Member

    Hi Kate, more than a month ago this bug has been confirmed and fixing has been started. I received the last message for that topic on the 22rd of april from Helga (Skylum Support Team).

    How long do I need to wait for the fix to be rolled out?

    Cheers, Michael

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    Helena Carter

    Hi Michael, we've got an update from our technical department. Sorry for making you wait.

    The issue is planned to be fixed in one of the next updates, however, for now, there's no ETA. Please, stay tuned!

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