Color Shift Between RAW and JPEG Image in Lunminar 4

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3 comments

  • Official comment
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    Helga Rowles

    Hi Michael, 

    Would you mind contacting our support team via https://skylum.com/support so we could look into your particular case?

    Please upload the original file along with the screenshots of how the RAW looks while being rendered and how it looks like once the rendering is completed. You can upload the file to transfer.

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request.

     

     

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  • Avatar
    michael mills

    I have sent an email already to support with a comparison screen shot of the JPEG and RAW images prior to any editing.

    I am surprised you have not seen that already.

    Please look for my email.

    I also tried doing the same comparison in Luminar 2018 AND AURORA 2019.

    My observation is exactly the same in those versions of Luminar & Aurora as well.

    It's like you do some kind of tonal mapping (which I might expect in Aurora but not in Luminar)

    A number of different customers/end users have pointed this phenomenon out for some time to the Skylum team.

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  • Avatar
    Helga Rowles

    Hi Michael, great, thank you!
    Our support agent will get back to you asap.

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