Well, Skylum? 9 days ago you tried to fend us off with the promise, Very soon we will launch a dedicated campaign to keep users updated about the progress in our product developments and news from the product team. A week later and nothing. Did you finally realize that vague announcements of something happening soon are falling on deaf ears? We Windows users are less than amazed by your lack of progress delivering on promises. Your Mac version is wonderful but the Windows version is reminding me of the early versions of the Windows OS - all patched together and inconsistent with no regard for continuity or interface. It seems fairly obvious that your marketing department has not been listening to your Windows developers. Do you even have Windows developers, or are some of your Mac developers trying to translate the IOS code into Windows binaries and discovering the paradigms are radically different?
I'm sure, like most other Windows users of Luminar 2018, I was drawn in by a different approach and lots of promises, the most egregious of which was Luminar 2018 being a replacement for Lightroom. Leaving the DAM aside, as you've had to do, you have merely put a different face on presets and thrown in layers (sort of) to make things seem superior. Problem is, you have tried to reinvent the layer paradigm and it's not working. How can you release a layer-based program that you cannot duplicate layers in? To achieve that result, which should take one click or one keystroke, I have to add take several redundant steps to sort of end up in the same place. So much of my basic workflow, which is easy and straight forward in virtually every other piece of software I've used, is an exercise in frustration in Luminar 2018. We complain, justifyably so ,and all we get in return is that will be fixed in a future update. I now don't believe you can accomplish this simple function, let alone release a functional DAM to compete with a mature product like Adobe Lightroom Classic, or even a young On1 Photo Raw 2018.
Please stop the hype and vague attempts at blowing smoke, and start getting real with us. Admit you were overly confident at your ability to deliver on the marketing department's promise, and either hire developers who are experienced with developing for the Windows platform in its wide variety of hardware configurations, like Adobe, On1, Alien Skin, Topaz Labs, Serif, etc. have done, or withdraw the Windows version and sincerely apologize. We may not have paid a lot for your software, but we bought based on promises you appear unable to deliver on. Time to man up!
Please sign in to leave a comment.