Aurora 2019 support for cr3 raw file

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Richard Kennedy

• April 11, 2020 13:32

Ok so Aurora 2019 still not supporting cr3 files. Previous posts about this issue got the excuse that you are concentrating on Luminar 4. that has now settled down and for the most part works fine.

Could you now show canon customers some respect and give us a real timescale for this update.

If you do not intend adding cr3 support then be honest about it and tell us

All photo editing software that I know of now support cr3 including many free programs.

What the problem at Skylum 

I look forward to getting a proper reply. 

2

• Official comment

  

  Helga Rowles

  • April 11, 2020 14:02

  Hi Richard,

  We intend to add CR3 support, but I'm afraid we don't have a confirmed timescale for it right now.
  As soon as we do, we will let you know.

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  Jurjen Ladenius

  • April 11, 2020 16:12

  Just bought Aurora HDR and it seems I cannot use it since I shoot in CR3 RAW. Comments on this are more than a year old (other post), so I bet this has no priority. Can I get a refund?

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  Helga Hufflepuff

  • April 13, 2020 06:35

  Hi Jurjen Ladenius,

  Please, contact us via https://skylum.com/support to arrange this. Thanks.

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  Tonny Jack Nielsen

  • September 24, 2021 17:46

  Can say the same. We are now in september 2021, and aurora 2019 can't work with Canon C3 raw files, so I think I will hhave to get my money back!!

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