I keep losing edits when luminar crashes

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David Quillman

• April 06, 2020 04:07
• Edited

It's really starting to get old.[ I just lost about 45 mins of work because now I need to start over again.

 

I have Luminar 4.2 on Windows

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  Helge Skogh

  • April 06, 2020 22:32

  Someone said that person’s Luminar crashes when Luminar eats up the computer’s RAM. Luminar is the hungriest software I know of... Anyway, mine doesn’t crash, but I worry about the way it seems to handle RAM...

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  Austin Miller

  • April 06, 2020 08:29

  Hi David.

  Please send us the event logs so we can further investigate the issue:

  1. Reproduce the issue.
  2. Press the Windows logo key + R.
  3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
  4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
  5. Click Application in the directory tree. 
  6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
  7. Hold CTRL and click your left mouse button on each entry to select them both.
  8. Right-click on any of the two selected entries and click Save Selected Events.
  9. Name the file, save it, and attach it to your email to support@skylum.com

  Looking forward to hearing from you.

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