Fixed: Connection Issues while activating the app or running the trial.

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Kirk Osborn

• April 05, 2020 18:03

We are sorry to inform you that there was an issue with our servers which didn't allow some artists to activate the software or run the trial. This issue has now been fixed.

If you were one of the artists who experienced this inconvenience, please reboot your computer and launch Luminar again.

Please accept our sincere apologies for this inconvenience.

Thank you for your understanding.

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  Nick Mellor

  • April 09, 2020 06:14

  You have fixed nothing and seem to have very little enthusiasm to help with the problem of your software not recognizing the fact that there is a network active. Having paid nearly $170 for a package that simply does not work is a pretty damming state of affairs.  

   

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  Kirk Osborn

  • April 09, 2020 11:02

  Hi. Please contact us via https://skylum.com/support so we could investigate your case.

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  Run Vertical Productions

  • April 12, 2020 06:17

  I just bought the luminar. 4 and can’t activate my account

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  Anastasia Davis

  • April 12, 2020 08:38

  Hi Run! Are you referring to your Skylum account? As far as I can see, it is verified now and everything should be fine.

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