Fixed: Connection Issues while activating the app or running the trial.
Pinned FeaturedWe are sorry to inform you that there was an issue with our servers which didn't allow some artists to activate the software or run the trial. This issue has now been fixed.
If you were one of the artists who experienced this inconvenience, please reboot your computer and launch Luminar again.
Please accept our sincere apologies for this inconvenience.
Thank you for your understanding.
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Hi. Please contact us via https://skylum.com/support so we could investigate your case.
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I just bought the software and Luminar 4 keeps crashing. It won't open at all!! It's frustrating and to not have tech support available is the worst. Your website says "Support 24/7". - NOT TRUE!!! I've submitted a message stating that my software is not working and I got a form letter back - telling me to look in the community for answers and that you will be in touch soon.
VERY BAD customer service. And, I tried calling the number that was listed on my PayPal invoice - and that is a non-functioning phone number.
It's too bad... because when I was using the trial version of the software, before it started crashing, it seemed impressive. BUT, having good customer service goes a long way!!! I will be requesting a refund and taking my money elsewhere.
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Hi Angela.
I have already checked my spam folder, and there is not one single message from Skylum, Luminar 4, or the company FastSpring - who happily took my money.
As I said before, very poor customer support. I would not recommend this program to anyone... for the simple fact that when something goes wrong, there is no way to contact anyone within the company, other than by sending an email and hoping for the best.
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Hi Anna,
Please note that our support team usually responds within 24 hours. Our support agents do their best to get back to each and every one of the customers who reach out to them ASAP but due to a high amount of requests, it may take some time for them to respond. Hope for your understanding.
Please expect a reply from our support team shortly.
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