Unable to install Aurora HDR update - Connection error

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Stefan Smit

• April 01, 2020 09:39

Good day

I have a fast and stable internet connection, however, when trying to install the new Aurora HDR 2019 update, it gives me a connection error.

I am using Windows 10.

Error:  "We're having trouble connecting.   Please check your internet connection and try again"

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  Bob Noodle

  • April 01, 2020 12:32

  I was having this issue when attempting to reinstall, using the link sent in my original purchase email. 

  I downloaded the new install link from the website, and instantly worked, where the original one kept on with the "Internet connection error" notice.

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  Helga Hufflepuff

  • April 01, 2020 13:21

  Hello everyone,

  Please, try using alternative installers:

  MacOS: https://downloads.skylum.com/aurorahdr/mac/AuroraHDR.dmg

  Windows: https://downloads.skylum.com/aurorahdr/win/1.0.0/AuroraHDR_Setup_Offline.exe

  In case you still experience issue, please let us know via https://skylum.com/support. Thanks!

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  Stefan Smit

  • April 01, 2020 13:23

  Thanks, but that's the old version isn't it?

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  Helga Hufflepuff

  • April 01, 2020 14:09

  Stefan,

  Not really. We have recently implemented the latest version of Aurora HDR 2019. In this version 2019 was removed from Aurora HDR name. Those are the links with the latest version.

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