Luminar 4.2.0 Update from Support - Updated on 12.04.2020
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Hi Everyone,
Ever since the Luminar 4.2.0 update was released, we've been collecting your feedback about issues you’ve encountered.
We appreciate you taking the time to get in touch with us and bring them to our attention.
Our techs are currently investigating the submitted reports in order to include the fixes in the upcoming releases.
Below is a list of currently available fixes and workarounds for the issues that appeared after the latest Luminar 4 update.
If your issue isn't listed or the solution does not help, please contact us at https://skylum.com/support
If you're receiving one of these errors:
- "We are having trouble connecting, please check your internet connection and try again" (Win);
- "An error occurred retrieving update information" (Mac);
- Oops, something isn’t working at the moment.
- When checking for updates, the app says that 4.1.0 is the latest version available.
Try the following:
- Reboot your computer.
- Ensure that your antivirus/firewall/network settings allow the Luminar installer to connect to the Internet.
- Please make sure that you do not use any software that optimizes the Internet.
- Please try to use VPN/alternative internet connection.
If the issue persists, try the alternative installers:
Mac: https://downloads.skylum.com/luminar4/mac/Luminar4.dmg
Windows: https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.exe
Luminar 4.2.0. Windows: The image zooms in randomly when using the tools / UI issues (sliders disappear, etc.)
Try to update your Nahimic drivers. We can recommend following either method 1 or 2 in this article: https://www.drivereasy.com/knowledge/update-nahimic-audio-driver-quickly-easily/
If updating the drivers does not help, ty to disable Nahimic (or nahimicservice.exe) in your Task Manager? (How to run a task manager: click here)
If you're prompted to restart the computer after you disable this service, please make sure to run Task Manager once again after the restart and verify that this service is still disabled.
The Mac version of Luminar crashed while I was editing the image and I cannot reopen it now
Try restoring from backup:
- Hold down Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.
- Select a backup that has been created prior to when you encountered the issue with the library and click Restore from Backup
Reach us with more details regarding the steps that led to crash here: https://skylum.com/support
After the 4.2.0 update, I need to activate Luminar 4 each time I launch the app (Windows)
- open the System environment variables - https://prnt.sc/rno0ns
- in the Advanced tab click on Environment variables - https://prnt.sc/rno1um
- find Path string and click on Edit - https://prnt.sc/rno2go
- click New and then paste the following value - %SystemRoot%\System32\Wbem - https://prnt.sc/rno7cr, click OK.
- start Luminar 4.
The exported photo lacks layers with edits (Windows)
It happens if you’re exporting the photos from the Gallery view. Will be fixed in the next update.
For now, we recommend exporting photos one by one from the main edit window (via File > Export).
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AND please don't forget this bug:
https://community.skylum.com/hc/en-us/community/posts/360007693560/comments/360001472560
und auch hier:
https://community.skylum.com/hc/en-us/community/posts/360047231451/comments/360006751351
BITTE bereinigen sie endlich dieses leidige Problem der Magic-Mouse. Versprochen wird uns das immer wieder und das seit mittlerweile 1,5 Jahre !!! auch für LUMINAR 3 !!!!
Dem Support wurde es bereits des öfteren mitgeteilt - heute wieder.
Danke
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und das ist die Antwort vom Support welche ich heute erhalten habe:
Hi Wolfgang,
danke für die E-Mail.
Unsere Entwickler wissen von diesem Problem mit Magic Mouse und es wird in einem der zukunftigen Updates, wie versprochen, behoben.
Momentan sind wird aber auf die Leistungen von L4 konzentriert.
Danke für Ihr Verständnis.
Wir wünschen Ihnen und Ihrer Familie beste Gesundheit in dieser stressigen Zeit!
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Jeremy Blake Hi! Our team is working on the performance improvements for the next updates.
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I had the problem which was reported on thread below:
https://community.skylum.com/hc/en-us/community/posts/360007724800-Luminar-4-2-BuggyI can now verify that at least in my case disabling Nahimic service fixed the issue. It's not by any means an optimal solution, but at least I can now use the latest version.
Thank you and keep the updates coming!
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The exported photo lacks layers with edits (Windows)
It happens if you’re exporting the photos from the Gallery view. Will be fixed in the next update.
For now, we recommend exporting photos one by one from the main edit window (via File > Export).
Das kann ja wohl nicht sein, dass eine solch wichtige Funktion nicht richtig läuft. Bei 760 bearbeiteten Fotos ist es im Jahre 2020 bei Version 4.2.0 wohl nicht zuviel verlangt...
Daher auch meine Frage: WANN IST DIESER FEHLER KORRIGIERT?
Danke und Grüsse
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This bug needs a hotfix in my opinion. Seems to be easy to fix since the export works if you use only one photo. You cannot expect to export hundreds of photos one by one and let us wait months to fix this bug that shouldnt have been published to begin with.
Im software engineer as well and this is a terrible handling of this major bug. You tell us to do additional work of hours! This is not acceptable.
Kind regards
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