Cannot install Aurora HDR 2019. After accessing

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Patrick Walter

• March 27, 2020 18:56

At the start of the installation, After clicking on accept the license agreement there is a message. (We have problems connecting please check your internet connection and try again). However I have no problem with my connection. How can I fix it?

FYI, I have no problem installing Aurora 2018

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• Official comment

  

  Angela Andrieux

  • March 27, 2020 23:54

  Hi Patrick,

  Please try this alternate installer: https://downloads.skylum.com/aurorahdr/win/1.0.0/AuroraHDR_Setup_Offline.exe

  If the problem persists, please contact us at www.skylum.com/support so we can investigate your particular issue.

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  Patrick Walter

  • March 28, 2020 03:40

  Cool it works, thank you very much

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  Randy Hall

  • April 12, 2020 20:15

  Hi,

  I am trying to reinstall Aurora on my computer.  I had the same problem as above.  I used the alternative link and it worked but it appears to have only downloaded the trial version of the software.

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  Helga Egilsdottir

  • April 13, 2020 13:15

  Randy Hall,

  Please, note that you can always activate your app again using your licence key and e-mail address. Did you have any activation issues? If so, please let us know via https://skylum.com/support. Thanks!

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  Randy Hall

  • April 13, 2020 17:20

  I used my email to activate it. It worked, but I am not sure whether I have the trial version or the full.

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  Angela Andrieux

  • April 14, 2020 00:23

  Hi Randy,

  If you activated the software with your email address and activation code then you are no longer using the trial version.

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  Sunny R

  • April 28, 2020 19:33
  • Edited

  Hello Angela !

   

                 Am having problem with Aurora HDR 2019 installer. Could you please share the offline installer link of Aurora HDR 2019. I think the offline link which you shared above is Aurora HDR . Please correct me if am wrong.

   

  Regards

  Sunny

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  Elena Blum

  • April 29, 2020 07:52

  Hi Sunny,

  Aurora HDR is a new updated version of Aurora HDR 2019. It's free for Aurora HDR 2019 users.

   

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  Sunny R

  • April 29, 2020 08:35

  Thanks for the info Elena ....

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