Aurora 2019 killed Luminar 4 plugin in PS 2020

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19 comments

  • Official comment
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    Angela Andrieux

    Hi Markus,

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue.
    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into an email to support@skylum.com.

    Looking forward to hearing from you.

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  • Avatar
    Markus Harrer

    Thanks for your reply, I fixed the problem on my own.

    1. downloaded the offline installer for aurora. re-installed aurora

    2. copied the aurora.8bf and the luminar.8bf to the plugin-folder of photoshop 2020

    3. assigned the aurora_hdr path manually to aurora 2019 in the registry.

    Seemed to be an orphan entry in the registry.

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  • Avatar
    Christoph Villgrattner

    i have the same problem, 
    since the update nothing went in cc und no support for lightroom.

    i try the way of Markus, hopefully i can locate the aurora_hdr path in the reg

    chris

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  • Avatar
    Christoph Villgrattner

    didnt work for me, so please gimmi support an a downloadlink or mail me the 2 new files please

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  • Avatar
    Christoph Villgrattner

    luminar plugin wont work, the aurora plug works after changing the reg

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  • Avatar
    Christoph Villgrattner

    MArkus:
    how and where exactly did you put the aurora.8bf and the luminar.8bf .

    Can u do me a favour and describe it exactly ? --> assigned the aurora_hdr path manually to aurora 2019 in the registry.

    Thanks, couse i have exactly the same problem

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  • Avatar
    Markus Harrer

    1) C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins - this is the plugin directory

    2) registry entry
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Skylum\

    new key Aurora HDR, new entry ApplicationPath - value "C:\Program Files\Skylum\aurora2019\Aurora HDR\Aurora HDR.exe"

    same entry for Aurora HDR 2019

     

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  • Avatar
    Christoph Villgrattner

    unfortunatly its not working for me this way. 
    if i try luminar to open, aurora opens.
    if i try aurora, nothing happens.

    Hopefully the support brings a patched file soon, i need both programs for working and time is running.

    Thanks Markus for the quick answer

     

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  • Avatar
    Austin Miller

    Hi Christoph

    Please send us the screen-recording of the issue.

    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into an email to support@skylum.com.
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  • Avatar
    Christoph Villgrattner

    Thank you MARKUS,

    1) C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins - this is the plugin directory
    I put the files there , as you said

    The skylum support says......

    1. Navigate to the Photoshop Plugins folder. The default path is: C:\Program Files\Common Files\Adobe\Plug-Ins\CC

      For Photoshop CS5 and CS6, the paths will look like this: C:\Program Files\Adobe\Adobe Photoshop version name\Plug-Ins\Filters
      and C:\Program Files\Adobe\Adobe Photoshop version name\Plug-ins
    2. Copy the .8bf file into the folder(s) you've opened in Step 3

    with step 2 i am a bit confused

    2) registry entry
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Skylum\

    new key Aurora HDR, new entry ApplicationPath - value "C:\Program Files\Skylum\aurora2019\Aurora HDR\Aurora HDR.exe"

    same entry for Aurora HDR 2019

     

    \aurora2019\Aurora HDR ???? 
    and same entry for HDR 2019 ?

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  • Avatar
    Christoph Villgrattner

    1
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  • Avatar
    Christoph Villgrattner

    i am also wondering, that i am not able to find the skylum plugin folder within the photoshop plugin folder.

    And yes of course, i tried to put the 8bf also in the normal plugin folder.....it stucks and i have the same problem as i described in picture 1

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  • Avatar
    Markus Harrer

    @Christoph:

    this is an adivse I got from Elena@skylum

    Hallo Markus,

    danke für Ihre Rückmeldung! 

    Bitte installieren Sie Aurora HDR erneut. Folgen Sie den unteren Schritten:

    Deinstallieren Sie Luminar 4

    Auf Windows 7:

    https://support.microsoft.com/de-de/help/2601726

    Auf Windows 8:

    https://answers.microsoft.com/en-us/windows/forum/windows_8-files/how-do-i-delete-or-uninstall-a-program-in-windows/a4cbeb29-2ca3-46f0-855f-ba5e8df2436c 

    Auf Windows 10:

    https://support.microsoft.com/de-de/help/4028054/windows-10-repair-or-remove-programs

    Löschen Sie Ihre Registrierung:

    • Besuchen Sie bitte https://www.ccleaner.com/ccleaner/download?pc
    • Scrollen Sie zum Ende der Tabelle und klicken Sie in der ersten Spalte auf Von CCleaner.com herunterladen.
    • Starten Sie nach Abschluss des Downloads die Datei und installieren Sie CCleaner auf Ihrem Computer.
    • Starten Sie CCleaner.
    • Klicken Sie links auf Registry.
    • Klicken Sie unten links auf Nach Problemen suchen. Warten Sie, bis der Scan abgeschlossen ist.
    • Klicken Sie nach Abschluss des Scanvorgangs unten rechts auf Ausgewählte Probleme beheben.
    • Schließen Sie CCleaner.
    • Click Registry on the left.
    • Click Scan for Issues in the lower left. Wait for the scan to finish.
    • After the scan has finished, click Fix Selected Issues in the lower right.
    • Close CCleaner.

    Starten Sie Ihren PC neu.

    Folgen Sie bitte dem Link um die neueste Version zu installieren: https://downloads.skylum.com/aurorahdr/win/1.0.0/AuroraHDR_Setup_Offline.exe

    Nachdem das Installationsprogramm den Download abgeschlossen hat, suchen Sie es in Ihrem Downloads-Ordner (oder an der Stelle, an der Sie es gespeichert haben), klicken Sie mit der rechten Maustaste auf die Datei und klicken Sie auf Als Administrator ausführen. Möglicherweise werden Sie gefragt, ob Sie Ihre Aktion bestätigen möchten. Klicken Sie auf Ja und warten Sie, bis das Installationsprogramm geladen ist. Folgen Sie dann den Anweisungen auf dem Bildschirm.

     

    Bitte lassen Sie mich wissen, wie es für Sie funktioniert!

    Mit freundlichen Grüßen,


    ________________

    Elena

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  • Avatar
    Member

    I removed the AuroraHDR.8bf from
    C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\Filters

    and could get the Luminar4 plug-in back in Photoshop CC.

    It seems that Aurora copies AuroraHDR.8bf in the following two locations, perhaps by mistake.

    C:\Program Files\Common Files\Adobe\Plug-Ins\CC

    C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\Filters

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  • Avatar
    Margaret Bright

    Hi everyone,

    Our team is currently looking into the issue with Aurora HDR plugins. We will keep you updated.

    In the meantime, Member here has suggested a solution for those, who wish to continue using Luminar 4 as a plugin to Photoshop and prevent Aurora HDR from blocking it. The suggested steps should fix the issue.

    As for the way to install Aurora HDR as a plugin and use both Aurora and Luminar, I am checking with our technical department right now and get back to you as soon as I get more info on this.

    Thank you for your patience!

    Stay safe.

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  • Avatar
    Benjamin Teh

    I have the same problem too! When I updated the Aurora HDR 2019, the skylum plug-ins in Photoshop CC 2019 went haywire. Click Luminar 4 and Aurora HDR 2019 is launched. If I click on Aurora HDR 2019, nothing happens. 

    Because the Lumina 4 was a more important editing photo editing software for me, I decided to uninstall Aurora HDR 2019 first. Then I got Windows 10 to repair (through the uninstall software) Luminar 4 software with the plugins for Photoshop CC. That got my plugin for Luminar 4 working in Photoshop.

    To make sure that I don’t face the problem again, I reinstall Aurora HDR 2019, without the plugins for Photoshop. Which means I can only use Aurora HDR 2019 as a stand-alone editing software. No choice until Skylum comes up with an update to help resolve this problem with the plugins for Aurora HDR 2019. 

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  • Avatar
    Helena Carter

    Hi Benjamin,

    We're currently working on it. Please, stay tuned!

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  • Avatar
    Kate Williams

    Hi guys,

    Our tech team has just confirmed that a fix for the Photoshop plugin issue has been released. 

    Therefore, please try reinstalling Aurora HDR. It should get the issue sorted out. 
    Follow the steps below:

    Uninstall Aurora.

    How to uninstall an app on Windows 7:

    https://support.microsoft.com/en-us/help/2601726

    How to uninstall an app on Windows 8:

    https://answers.microsoft.com/en-us/windows/forum/windows_8-files/how-do-i-delete-or-uninstall-a-program-in-windows/a4cbeb29-2ca3-46f0-855f-ba5e8df2436c 

    How to uninstall an app on Windows 10:

    https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs 

    Clear your registry:

    • Visit https://www.ccleaner.com/ccleaner/download?pc
    • Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
    • Once the download has finished, launch the file and install CCleaner on your computer.
    • Launch CCleaner.
    • Click Registry on the left.
    • Click Scan for Issues in the lower left. Wait for the scan to finish.
    • After the scan has finished, click Fix Selected Issues in the lower right.
    • Close CCleaner.

    Reboot your PC.

    Download the latest version of Aurora from here:

    https://downloads.skylum.com/aurorahdr/win/1.0.0/AuroraHDR_Setup.exe 

    Here's an alternative installer just in case: https://downloads.skylum.com/aurorahdr/win/1.0.0/AuroraHDR_Setup_Offline.exe 

    Once the installer has finished downloading, locate it in your Downloads folder (or wherever you chose to save it), right-click the file, and click Run As Administrator. A prompt might appear asking you whether you wish to confirm your action, click Yes and wait for the installer to load. Then, follow the instructions on screen.

     

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    Terrence Miller

    This worked for me....Thanks Kate!

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