Software does not work

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    Lenny Verkhovsky

    Hi, did you try to send email to skylum support? They quit responsive in such cases. Luminar is a great sw ( they also have lot of things to improve), but do not gudge them for such things, maybe your email or password was misspelled when you registered your Luminar3. Did you try to recover the password?

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    Margaret Bright

    Hi Member,

    Sorry to hear about the issues you have experienced.

    I urge you to get in touch with our team via https://skylum.com/support regarding the activation issue (or any other issues as well) - we'll be happy to assist.

    We can also always extend your trial period if you wish. We'll just need some information about your computer.

    If you're on Mac:

    1. Click the Apple icon in the upper left corner of your screen.
    2. Click About This Mac.
    3. In the window that opens, click System Report.
    4. In the window that opens, make sure Hardware is selected in the column on the left.
    5. Locate the Hardware UUID string, copy it, and paste it into your reply to this email.

    If you're on Windows:

    1. Download this application: https://www.dropbox.com/s/3368dwtpisy2p1s/ViewHID.exe?dl=0 
    2. Launch it.
    3. Copy HID1 and HID2 codes from the application's window and send them to us.

    With this info, we'll be able to reset your trial. Please add this information to your support request.

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