Luminar 4.2 update won't Finish the Update

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Paul Hendershott

• March 21, 2020 00:28

Hi Folks! I followed the Update pop-up upon opening the Luminar 4 desktop. It gives me a "download complete" message with a button to begin the Install. When I start the INSTALL, it keeps getting to the 80% complete point and then I receive the Dreaded "OOPS" error message. BTW, the Try Again option results in the same message. I tried re-downloading the update, and the same results... Very disappointing... Any way you can help me? 

Thanks! Paul

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  Margaret Bright

  • March 21, 2020 07:32

  Hi everyone!

  I see that the issue has got resolved here, but I would like to share the following information with you anyway, just in case.

  The issue occurs due to the fact that the app cannot reach our servers for some reason. If the installation stops at, for example, 80%, the first thing that we recommend doing is simply rebooting your PC.

  Then, please ensure that your antivirus or firewall isn't blocking outgoing connections. Sometimes a router may have a firewall. If the issue persists, try an alternative Internet connection if possible - there may be a setting on your network that blocks outgoing connections. Some of our users have reported that using a mobile hotspot helps.

  You can also try one of these alternative installers:

  For Windows: https://downloads.skylum.com/luminar4/win/Luminar4_Setup_offline_4_2_0.exe

  For MacOS: https://downloads.skylum.com/luminar4/mac/Luminar4_4_2_0.dmg

  And if the issue persists, you can always reach out to our support team for further assistance via https://skylum.com/support

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  Remo Navoni

  • March 21, 2020 02:40

  Are you using a Mac or Windows? I've had the same problem on my Windows pc with every update until now. My last update to version 4.4.2 (5577) went perfectly after I turned Defender firewall off. So, as a suggestion, try temporally turning off any firewall you have.

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  Geoffrey Hahn

  • March 21, 2020 03:38

  While waiting for Skylum to respond to this post, there are links in other threads here that point to the offline installer, which should take care of the problem for you.

   

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  Paul Hendershott

  • March 21, 2020 03:50

  Thanks for the quick response! I gave up and just Un-Installed the current Luminar 4 program and downloaded the latest version and it automatically populated all my photos again. All is well! 

   

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