Aurora HDR Installation - No Internet Connection!?

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Brian Allan

When attempting to install the purchased software I get an error about not having an internet connection.  I definitely have one; used it to download the software.

I've disabled both the Windows and McAfee firewalls AND added a link to the installation EXE to the unblocked list.  No success.

Mention was made of uploading the hosts file; shown below:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
# 127.0.0.1 activate.adobe.com

I've bought, downloaded and installed Luminar 4 with no problems.

What is it with Aurora HDR??

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    Austin Miller

    Hi Brian. As far as I can see your hosts file is modified. Please try resetting the hosts file to the default and try installing Aurora HDR once again. Here is the link where you can check how to reset the hosts file - https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default. If the issue persists please contact us here - skylum.com/support

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    Brian Allan

    Resetting the hosts file didn't work.  However, Skylum sent me an different installer that did work.

    bwa

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    Ines Schoenherr

    Same problem here. Fresh installation of Windows 10. Alternative installer (from FAQ) worked.

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    Brian Allan

    I hope they implement the alternative installer as the primary one...

    Did you also perform the update?  I had the same problem with the update; however, in that case McAfee did NOT like the update and reported it as a virus!

    I've never had these problems with Luminar 4 so there must be something different in Skylum's approach to Aurora HDR?

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    Phil Wright

    I never had a problem with Aurora HDR 2019 but then I updated it and it stuffed things up(plug-ins).  I removed all traces of Aurora HDR and tried to re-install it.
    Now I have the same problem as above and it will not install because it can't find my Internet.  
    From where do I get the alternative installer???

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    Brian Allan

    Phil, contact Skylum support.  They responded to me in about two hours.

    bwa

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    Kate Williams

    Phil , we've processed your request. The issue with the plugins has already been reported and will be investigated. We'll keep you posted. 

    Brian, sometimes, legitimate files are flagged incorrectly by antivirus. It may be a good idea to add both apps to its exception list. 

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    Brian Allan

    Kate,

    I added the original installer to the unblocked list; no success.

    The alternative installer ran with no problems.

    I have no idea what to add to the unblock list for the update which runs without an indicated file, i.e.: no downloaded installer.  However, disabling McAfee allowed the update to run successfully.

    bwa

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    Angela Andrieux

    Hi Brian,

    Please contact us at www.skylum.com/support so our techs can take a closer look at the issue. They'll do their best to get you up and running ASAP!

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    Brian Allan

    I'm fully operational now, thanks to your support people.

    bwa

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    Angela Andrieux

    You're very welcome! Glad to hear you're up and running!

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    Herman Antuma

    Had the same issue and commented (place a # at the beginning) in the drivers\etc\hosts file the line:

    # 127.0.0.1 view-localhost # view localhost server

    That's worked for me and the installer ran flawless 

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