Aurora HDR Installation - No Internet Connection!?
AnsweredWhen attempting to install the purchased software I get an error about not having an internet connection. I definitely have one; used it to download the software.
I've disabled both the Windows and McAfee firewalls AND added a link to the installation EXE to the unblocked list. No success.
Mention was made of uploading the hosts file; shown below:
# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host
# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost
# 127.0.0.1 activate.adobe.com
I've bought, downloaded and installed Luminar 4 with no problems.
What is it with Aurora HDR??
-
Hi Brian. As far as I can see your hosts file is modified. Please try resetting the hosts file to the default and try installing Aurora HDR once again. Here is the link where you can check how to reset the hosts file - https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default. If the issue persists please contact us here - skylum.com/support
-
I hope they implement the alternative installer as the primary one...
Did you also perform the update? I had the same problem with the update; however, in that case McAfee did NOT like the update and reported it as a virus!
I've never had these problems with Luminar 4 so there must be something different in Skylum's approach to Aurora HDR?
-
I never had a problem with Aurora HDR 2019 but then I updated it and it stuffed things up(plug-ins). I removed all traces of Aurora HDR and tried to re-install it.
Now I have the same problem as above and it will not install because it can't find my Internet.
From where do I get the alternative installer??? -
Kate,
I added the original installer to the unblocked list; no success.
The alternative installer ran with no problems.
I have no idea what to add to the unblock list for the update which runs without an indicated file, i.e.: no downloaded installer. However, disabling McAfee allowed the update to run successfully.
bwa
-
Hi Brian,
Please contact us at www.skylum.com/support so our techs can take a closer look at the issue. They'll do their best to get you up and running ASAP!
Please sign in to leave a comment.
Comments
12 comments