Luminar 4.2.0

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    Elena Blum

    Hi Tony,

    Could you please report this issue to a team at support@skylum.com

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording. 

    If the issue occurs when you're working on an image, send us the image file.

    In order for us to directly track this issue, please send us your Hardware UUID:

    1. Click the Apple icon in the upper left corner of your screen.
    2. Click About This Mac.
    3. In the window that opens, click System Report.
    4. In the window that opens, make sure Hardware is selected in the column on the left.
    5. Locate the Hardware UUID string, copy it, and paste it into your email.

    Also, collect the log from the console:

    1. In Finder, navigate to Applications > Utilities.
    2. Start Console.
    3. Type in Luminar in Console's search bar in the upper right and press Enter on your keyboard.
    4. Start Luminar and try reproducing the issue. Make sure to note all the steps you perform in the app that cause the issue.
    5. Go back to Console, select all entries in it (to do so you can press CMD+A on your keyboard) and press CMD+C on your keyboard to copy them to clipboard.
    6. Create a new text document and paste (CMD+V) the contents of the clipboard there.
    7. Send us the text document you created in Step 6.
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