L4.1.1 NOT OPENING ON MAC

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Ashutosh Tewari

• March 08, 2020 07:06

HI

I AM FACING PROBLEM OF OPENING THE 4.1.1 VERSION. IT JUST COMES UP FOR A SEC N THEN DROPS.

PL ADVICE.

ASHUTOSH

 

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  Lenny Verkhovsky

  • March 08, 2020 07:37

  I faced similar issue on Windows, I am not sure if it will work for Mac, hopefully the concept should be similar.
  I killed all the running Luminar processes.
  Then after Luminar was up for a sec, I moved to another image in the edit tab. You can also try to delete all the images in the catalog cashed preview folder.

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  Victoria Grace

  • March 09, 2020 11:06

  Hi Ashutosh,

  We'd need to have a deeper look into it. Could you please reach our support team via https://skylum.com/support so that they could provide a proper solution for you?

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  Member

  • March 20, 2020 09:01

  Lum 4 crashed on me yet again.... Yes I tied the FAQ again with the same result... nothing... Why can I not get a fresh copy of LUM 4 and activation key please????

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  Victoria Grace

  • March 20, 2020 12:34
  • Edited

  Hi,

  Please, get in touch with us via support@skylum.com so that we could check the issue and provide you with your license info.

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