Picture Selector Keeps Changing Position

Answered

Follow

Rob Alfieri

• March 02, 2020 20:53

The picture selector on the left side of the screen keeps moving after selecting a photo. This causes click errors since users do not expect after clicking on an image for the image to move out from under the cursor. This makes right-click operations after selecting a photo a huge pain. The photo selector should not move unless the user scrolls it with the mouse wheel or scroll bars.

0

• Official comment

  

  Angela Andrieux

  • March 03, 2020 01:17

  Hi Rob,

  I can see how that would be frustrating! We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue.
  You can use Monosnap to record your screen: https://monosnap.com/welcome

  Here's how you can send us the file with the recording:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into an email and send to support@skylum.com.

  Looking forward to hearing from you.

  Comment actions Permalink
• 

  Ian Murrell

  • March 03, 2020 01:19

  Rob Alfieri

  Rob, the selected thumbnail always moves to the vertical centre of the thumbnail column.  I'm guessing that is so the selected thumbnail is always in that specific position to simplify its update as editing progresses. In other words possibly a performance issue.

  It did strike me as strange originally, but I'm used to it now..

   

  0

  Comment actions Permalink
• 

  Rob Alfieri

  • March 03, 2020 01:26

  Thanks for your thoughts, Ian. It is not normal behavior for applications of this type to move the object of focus away from the pointer. For me it is counterintuitive. It also causes issues with having to continuously check and move the mouse leading to unwanted actions. In my experience, this is not a best practice.

  0

  Comment actions Permalink
• 

  Rob Alfieri

  • March 03, 2020 01:28

  @Angela Will do. Thank you.

  0

  Comment actions Permalink

Please sign in to leave a comment.