Picture Selector Keeps Changing Position

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4 comments

  • Official comment
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    Angela Andrieux

    Hi Rob,

    I can see how that would be frustrating! We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue.
    You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into an email and send to support@skylum.com.

    Looking forward to hearing from you.

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  • Avatar
    Ian Murrell

    Rob Alfieri

    Rob, the selected thumbnail always moves to the vertical centre of the thumbnail column.  I'm guessing that is so the selected thumbnail is always in that specific position to simplify its update as editing progresses. In other words possibly a performance issue.

    It did strike me as strange originally, but I'm used to it now..

     

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  • Avatar
    Rob Alfieri

    Thanks for your thoughts, Ian. It is not normal behavior for applications of this type to move the object of focus away from the pointer. For me it is counterintuitive. It also causes issues with having to continuously check and move the mouse leading to unwanted actions. In my experience, this is not a best practice.

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    Rob Alfieri

    @Angela Will do. Thank you.

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