Offline install problems

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Justin Duke

• February 18, 2020 01:33

I used the Luminar4Setup_offline.msi installer and everything appeared to work, even created an icon on the start menu. However, when I click the icon to open Luminar, nothing happens. I tried a couple restarts of my computer and nothing. Any ideas?

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• 

  Austin Miller

  • February 18, 2020 12:34

  Hi Justin,

  Thanks for reaching out.

  Please try the following:

  • If there are any updates for your Windows operating system, install them. Check this article if you need help with that: https://support.microsoft.com/en-us/help/12373/windows-update-faq

  Ensure that you have all the components that are essential for the operation of our software:

  • Ensure that you have NET Framework 4.7.2. Download it here (click this text to open link).

  • Ensure that you have C++ 2013. Download it here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.  

  • Ensure that you have C++ 2015, 2017 and 2019. Download the package here (click this text to open link). 

  In case the steps above didn't help, please, provide us with your complete system summary:

  • Press the Windows logo key + R.

  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard. 

  • In the window that opens, make sure you have System Summary highlighted on the left.

  • Click File > Export.

  • Type the name of the file (you can choose any you like), save it somewhere where you can easily find it and attach this text file to your email to support@skylum.com

  Looking forward to hearing back from you!

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