Need Update: Luminar is 27 times slower than Lightroom

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  • Official comment
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    Margaret Bright

    Hi Fleming,

    Usually, the performance of the app depends on the number of photos you have in your catalog, their format (it can take a bit more time to load RAW or TIFF files), your hardware configuration, and the place where you store your photos (it works faster when the photos are located on an internal drive).

    Nevertheless, we are constantly improving the speed of the app with each and every update in order to provide our artists with the best quality. In fact, it's one of our top priorities at the moment. 

    If you would like our team to investigate why does Luminar 4 perform so slowly on your computer, please reach out to our Support team via https://skylum.com/support

    It would be helpful if you could include the following information to your request:

    1. What is the version of Luminar that you are using? You can check it this way: start Luminar > click Help if you are on WIndows or Luminar 4 if you are on Mac > About Luminar).

    2. How many images are there in your Library? Please send us the screenshot of your Catalog file structure as in the example: http://prntscr.com/obcij4 

    3. Where are they located (on an internal or external drive)?

    4. Your hardware configuration:

    For MacOS:

    Click on Apple logo in the upper left corner of your screen, click About This Mac, and make a screenshot of the window that opens. Attach the screenshot to your request.

    For Windows:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it and attach this text file to your requestю

    Hope to hear from you soon.

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  • Avatar
    Fleming Thompson

    Margaret,
    Happy Valentines Day!

    This post has not been answered. You addressed none of my questions.

    My machine is not the problem here, let's not change the subject.

    I am (we are) interested in Luminar's performance in general and the improvements Skylum is making to fix performance issues.

    Were talking serious architecture changes related to hardware utilization... Are they coming?

    Get technical
    Be specific

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    Wolfgang Jarcik

    Hallo Margaret,

    I have the latest version of Luminar4 4.1.1 again today. also the current version of macOs Catalina on my Macbook that meets (and even exceeds) the requirements for Luminar. As a test, I only have 11 photos on my internal SSD and my catalog, which has now been created several times, is also on the internal SSD. And despite the performance improvements announced by Skylum, everything is loading very, very slowly. It takes at least 15 seconds before I can start editing after starting Luminar. If I then switch to the next photo, another 15 seconds pass. When I finish editing and want to export my RAW file, it takes at least 30 seconds. I can't imagine how that will work with my usual number of photos to be edited. Unfortunately, the pre-made standard answers don't really help me either.

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  • Avatar
    Fleming Thompson

    Skylum,

    Are you ignoring us?

    This issue has not been answered.  We're not asking for technical support.  We want to when we can expect some major changes.

    This post has not been answered.  Please stop using canned responses.  

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  • Avatar
    Victoria Grace

    Hi all,

    Sorry for the delay. Thanks for all your feedback!

    Be sure our dev team are currently focused on optimizing the CPU usage and improving the overall speed and performance of Luminar 4. This is our main priority now and we're putting all our efforts to reach that with each update.

    Since the system configuration, image formats, library size differ from user to user, it explain the differences in speed while working in Luminar 4.

    However, I understand that this is not as excuse, and of course if you wish, you may always request a refund if it doesn't suit your workflow. In this case, please, reach us at https://skylum.com/support and we'll gladly assist you with that.

    -4
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  • Avatar
    Fleming Thompson

    "This is our main priority now and we're putting all our efforts to reach that with each update." - Victoria Grace

    Victoria you have been a Skylum member since December 2019... 2 months... No offense, despite your inability to conjugate subjects and verbs, I'm sure you're a nice lady.

    Maybe leadership within Skylum would have something to say? Maybe a timeline to offer?

    It is shocking to me that a company has zero idea when they might make progress toward their top priority.

    I don't want a refund! You can't afford to give me one! Your dev team needs the money to fix this problem.  Take my $80 and go pay for some overtime. 

    I'm starting to think your company may have deeper issues than just software development.  

    - FT

    PS - I built a 100% brand new PC with about $2k worth of parts for my test, including a Ryzen 3900x, 32GB of DDR4 3600 (running at 3600) and a PCIE 4.0 NVME drive.  I installed a fresh copy of Luminar and Lightroom and put the same 70 pictures in each library with zero other files.  It's pure apples to apples in an experiment where there hardware cannot possibly be the limiting factor.  The only reason for the difference in speed is your software's ability to leverage my hardware.  The better the hardware, the wider the performance gap between you and the competitor.  

    I have a decent amount of experience with computers and editing software and a little coding experience. I put a significant amount of energy and resources into trying to help you improve your product because I want your company to compete with Adobe.

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  • Avatar
    Reinhard Temmel

    Hi there,

    I am using a brand new MacBook Pro 16", with 32GB DDR4 memory and the 5.0 GHz 8core i9 processor.

    In my recent Luminar 4.1.1. (5938) catalogue are 190 photos.

    Exporting of 1 (one!!!!) photo (Sony arw file with about 20-25 MB) with basic adjustments takes 8-10 seconds. The CPU temperature goes up to over 70º (Celsius!!!), this never happens with any other software.

    To export the same photo with the same adjustments with Affinity Photo takes less than 1 second (you can not even measure it).

    I tried the same with other apps (e.g. Photoscape), it is the same.

    So: this has nothing to do with setup of my machine or apples Catalina, it is  solely the problem of Luminar.

    I am using Luminar since L2018, then L3 and now L4 and I like the idea behind it, but I think it is time to get a proper product for my money.

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  • Avatar
    Helga Rowles

    Hi Reinhard! At the moment, 8-10 second export is within normal limits for Luminar 4.
    That said, our tech team is working around the clock to improve the performance with each update and deliver the best editing experience to our artists. 

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  • Avatar
    Reinhard Temmel

    Hi Helga,

    maybe 8-10 seconds for exporting one photo is the limit for Luminar, but it is not normal for a state of the art app.

    btw: what is with the promised DAM (keyords etc.)?

    It is frustrating if you need at least two different apps for an average workflow - one for management, one for development and maybe another one for export, printing etc. (maybe you can have a little look at Affinity Photos Export persona).

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  • Avatar
    Martin Jaiser

    I have exactly the same problem:

    Exporting images into JPEG is way too slow! (>10s)!

     

    I love Luminar and I use it for 99% of my images for improvement. But as an Apple user, I love my Photos app for sharing images, so finally, I need to export the images into JPEG and import them into Photos, and this is always time to get a cup of coffee ;-)

    Interesting enough - if I use Affinity as a plugin for Photos, things seem to be much faster. BUT the problem is, if I start importing my images into Photos with RAW files, the data file of Photos gets extremely large and I cannot distinguish between RAW and JPEG later on.

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  • Avatar
    Margaret Bright

    Hi Martin,

    Thank you for sharing your experience with us.

    Please note that our team is constantly working hard to implement improvements to the overall performance of the software in each update. We're currently preparing an update that will drop within a couple of weeks. I would recommend checking it out, as it should give a nice performance boost.

    I hope it will deliver better performance that will meet your expectations.

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    Martin Jaiser

    Hi Margret,

    good news, thank you.

    Do you have a thread for update requests in this community?

    The other thing which urgently needs improvement  ist the file algorithm. New files are only partly shown, completed after restart - if you move to another folder the filmstripe view shows whatever it likes. After trying to access USB drives (e.g. card reader) the entire program crashes...

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    Vincent Mojapelo

    Hi Helga,

    Its been a year since your last reply to this thread. You stated, then, that 8-10 seconds is normal for exporting images. I'm sure there have been several updates since then. Can you tell us what is the current normal time for exporting images?

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    Wolfgang Jarcik

    which updates? where are they?

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    Reinhard Temmel

    I really loved the Macphun resp. Skylum products from the very beginning (I bought them all, from Luminar to Photolemur and Aurora), but I cannot hear it anymore: always the same problems, the same promises and the same phrases - enough is enough.

    In the meantime I switched to ON1 (2021) and never looked back to Luminar. With ON1 I got really everything what I was looking for (and what was promised by) at Luminar; and it is much, much faster.

    I don't regret the change and do not even think about returning to Luminar.

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    Vincent Mojapelo

    Hi Wolfgang

    I actually don't know if there were any updates. Helga said a year ago that they were working on updates right? So yes, where are they? and what are they?

    Victoria Grace also said "Be sure our dev team are currently focused on optimizing the CPU usage and improving the overall speed and performance of Luminar 4. This is our main priority now and we're putting all our efforts to reach that with each update."

    That was a year ago. Well, Victoria Grace? What can you tell us now about progress in optimizing CPU usage? Are you still offering refunds?

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    Helena Carter

    Vincent Mojapelo,

    Please, reach us out via https://skylum.com/support so we could see what we can do for you.

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