SAME PROBLEM - Luminar 4 will not open on my iMac

Answered

February 11, 2020 17:01

This is the second time I have been unable to open Luminar 4. The first time, I was able to reinstall it. Of course, I lost all of my Albums. This is the second episode and I have tried, many times to get it working. I am certain that, if I can recover the ability to open Luminar 4 I will have, again, lost all of my Albums. This is very frustrating and time-consuming. Obviously, Skylum has some serious work to do to resolve this common problem.

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9 comments

Official comment
Angela Andrieux

February 11, 2020 17:26
Hi - I'm very sorry to hear that you're unable to open Luminar 4. Please contact us at www.skylum.com/support and we'll investigate the issue. Looking forward to hearing from you!
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john taylor

March 28, 2020 13:52
Another user who cant open Luminar 4 on Mac. Have attempted reinstall but all I get is "Oops! We've run into an issue... please try later" not very helpful. Many comments about this happening on the forum - was Luminar 4 tested properly? Please provide a fix ASAPproblem Thank you

Using MaOS Catalina version10.15.4 on iMac
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Helena Carter

March 28, 2020 19:33
John,

Please, try using an alternate installer:

https://downloads.skylum.com/luminar4/mac/Luminar4.dmg
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Nicholas Mangano

April 10, 2020 03:42

Edited
HI I have a IMac and it updated to macOS Catalina 10.15.4 the other night and now I can't open Luminar 4, is anyone else having the same issue. Love the software but it is now useless to me! Any suggestions to help with this issue?

I have tried to both zip and dmg installer with no luck.

At this point in time the software is useless to me and I really do like the product!

Her is the error message I am getting:
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Victoria Grace

April 10, 2020 07:43
Hey Nicholas,

Please, try to restore Luminar 4 from backup:
Hold down Option key on your keyboard and start Luminar. Keep holding Option until you see a window with a list of available backups appear.

Select a backup that has been created prior to when you encountered the issue with the library and click Restore from Backup.
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Nicolas Hosford

April 18, 2020 06:47
I have the same problem as John Butler and I would love to know it was fixed.
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André Kilchenmann

April 28, 2020 18:51

Edited
I had the same issue. But Victoria Grace's solution was very helpful. I didn't know about starting Luminar with option key to get the list of backups. I have to remember this. Because a crash happens so fast. Thanks
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Max Oppen

August 26, 2021 14:31

Edited
I have this problem with Luminar 4. I started getting the error message after trying to start up L4 after it crashes. Ideas? I have tried the option key and restore from backup to no avail.
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Elena O'Brien

August 27, 2021 05:42
Hi!

Please try the following steps:
1. Make sure Luminar is closed.
2. Locate your Luminar 4 Catalog folder. The default location is %username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
3. Rename the Luminar 4 Catalog folder as well as Luminar 4 Catalog.luminar file inside this folder. Choose any name you like.
4. Open Finder.
5. Navigate to Applications > Utilities.
6. Launch Terminal.
7. Paste the following string into the Terminal window: defaults delete com.skylum.luminar4
8. Press Enter on your keyboard.
9. Close Terminal.
10. Launch Luminar. Go through the initial setup. Leave the location of the catalog at the default (in the Pictures folder).
Here is the video tutorial that may also be helpful: https://www.loom.com/share/bfea395294624840bb9e99046bd7e225
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