Luminar 4 sends user data to Facebook?

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Gary Bowen

• February 08, 2020 01:51

Just read an article that L4 sends user data to Facebook while the application is in use. The author claims to have a response from Skylum confirming this.

I never want Facebook or its other owned companies to get any data from my use of any product. How can I turn off this behavior on the part of L4? If it can't be turned off, can I get a refund?

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• Official comment

  

  Anna V

  • February 08, 2020 16:11
  • Edited

  Hi Gary,

  We are using analytical tools and non-personified data to make the product better for you.

  Understanding your concerns about personal data privacy, we can guarantee that all the data used in analytics cannot be used to identify users.

   If we can further clarify please contact us at http://www.skylum.com/support  and we'll be happy to help.

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  Ian Murrell

  • February 08, 2020 08:55

  Gary Bowen

  Garry, I did post a comment about 2 hours ago, but for some reason it has been tagged as Pending Approval and hidden.

  No idea why, but perhaps in time it may re-appear.

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  Kim Austin

  • February 08, 2020 13:58

  @Anna -- Is it possible to opt out of your information gathering/sharing?

   

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  Guy Meacham

  • February 08, 2020 14:28
  • Edited

  @Anna V, even if it's as you describe is it not common practice to at least inform users of this & give users the option to opt in or out? This is the first I have heard about it and was certainly never asked. Does Luminar 3 do this too?
  
  Can you please tell us exactly what data is being collected?
  https://petapixel.com/2020/02/07/luminar-4-sends-data-to-facebook-in-the-background-by-default/

   

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  Jan Robert Johnsen

  • February 08, 2020 14:32

  This sound like a violation of the GDPR directive in Europe, that can be very expensive to break. Please clearify this matter.

  https://en.wikipedia.org/wiki/General_Data_Protection_Regulation

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  Gary Bowen

  • February 08, 2020 14:33

  Can you tell us the IP address of the called server so I can block it?

  What would happen if I block all Internet access for Luminar 4?

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  Gary Bowen

  • February 08, 2020 14:43

  Hello Anna -

  Privacy aside, I do not support the ethics or business practices of Facbook (the company). I try my best to avoid giving them any money or data from which they make money. Had I known L4 was hard coded into Facebook I would have thought long and hard about purchasing this version.

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  Jane Selverstone

  • February 08, 2020 15:19

  @Anna, How can I opt out of this information sharing? There is no way that sharing any of my data, even "non-personified", to Facebook will make "the product better for [me]". If you want help to make a better product, ask your users directly for input.

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  Anna V

  • February 08, 2020 16:12
  • Edited

  Hi Everyone,

  Kindly note that the information we obtain with the help of in-app analytics does not provide any means for personal identification, i.e. it’s not connected to a name, email address, or other personal information in any way.

  Please take a moment to review our user agreement, in particular, the sections  "When you use our products" and "Your Data that we collect": https://skylum.com/legal#when-you-use-our-products… https://skylum.com/legal#your-data-that-we-collect…

  Please note that you can also use our apps in offline mode. 

  If you have any questions, we will be glad to answer them via http://www.skylum.com/support  

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