4.1.1 buggy in Windows 10

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Otto Rentzsch

• February 07, 2020 20:10

I was a "Beta Tester" but the last once. My 4.1.1 crashes when I opened a .RAF or on some other actions with no messages. I contact the Support and they give me a Downgrade-Link to 4.1.0. I uninstalled the 4.1.1 and all Registry-Entries and install 4.1.0. This Version is slow, but it doesn't crash. I Next time, when Skylum offer a update, I will remember: "Never change a running system..." a I wait for 4-6 weeks for stable version.

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  Ian Murrell

  • February 08, 2020 00:50

  Otto Rentzsch

  Fuji .RAF images opening and processing quite OK here on 4.1.1 Otto.

  

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  Otto Rentzsch

  • February 08, 2020 08:46

  Ok, on your System! I think its depends from Version and some settings in Windows 10. 4.1.1 was the first version from Luminar that crashed on my PC. And unfortunally with no message and no log.  

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  Anna V

  • February 08, 2020 11:38

  Hi Otto, 

  I am sorry for the inconvenience. 

  Try reinstalling Luminar. Follow the steps below:

  Uninstall Luminar.

  How to uninstall an app on Windows 7 (click this text to open link).

  How to uninstall an app on Windows 8 (click this text to open link).

  How to uninstall an app on Windows 10 (click this text to open link).

  Clear your registry:

  • Visit https://www.ccleaner.com/ccleaner/download?pc
  • Scroll down to the bottom of the table and click Download from CCleaner.com in the first column.
  • Once the download has finished, launch the file and install CCleaner on your computer.
  • Launch CCleaner.
  • Click Registry on the left.
  • Click Scan for Issues in the lower left. Wait for the scan to finish.
  • After the scan has finished, click Fix Selected Issues in the lower right.
  • Close CCleaner.

  Reboot your PC.

  Download the latest version of Luminar from here:

  https://downloads.skylum.com/luminar4/win/Luminar4Setup_offline.exe 

  Once the installer has finished downloading, locate it in your Downloads folder (or wherever you chose to save it), right-click the file, and click Run As Administrator. A prompt might appear asking you whether you wish to confirm your action, click Yes and wait for the installer to load. Then, follow the instructions on the screen.

   

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  Otto Rentzsch

  • February 09, 2020 10:26

  Thanks, I have done this and now my Luminar 4.1.0 works correct again! My review was for the buggy 4.1.1. I think this is in BETA.

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  Anastasia Davis

  • February 09, 2020 14:31

  Hi Otto! Thanks for your feedback. We have stopped the 4.1.1 update until we fix all the issues.

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  Prasenjit Biswas

  • February 17, 2020 14:25

  Stopped 4.1.1?? Really...I just updated to 4.1.1 and now it won't come up beyond the splash screen...Lesson learnt..do not update Luminar until it ain't completely broke!!!! I'm so effing pissed! Excuse my French!

  Jit

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  Victoria Grace

  • February 17, 2020 14:51

  Prasenjit Biswas answered you in another post:

  https://community.skylum.com/hc/en-us/community/posts/360007604120

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