Erase tool not working "Luminar 4.1.1"
Answered
Erase tool opens then closes without the ability to use this function. Worked in the previous build but not now.
Can Luminar please fix and release another update.
Thank you.
-
Official comment
Hi Robert,
I'm sorry to hear that you're having trouble with the erase tool!
We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please email us at support@skylum.com with a screen recording of what you do in the software before encountering the issue. Here's how to record a screen on Mac:
https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac
Here's how you can send us the file:
- Visit https://wetransfer.com/
- If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
- Click Add your files.
- Select the file(s) on your computer.
- After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
- In Send As select Link.
- Click Transfer.
- After the files have finished uploading, click Copy Link and paste it into your email.
Looking forward to hearing back from you.
Comment actions -
Robert Stenseth
This update is a piece of crap. It has something to do with an incompatibility with Catalina 10.15.? Also I object to Skylum asking us to do testing for them. As owners of the software that is not our job. The rate it's going will not update to v5. Not sure how it's going on windows??
-
Hi Angela,
the problem with the erase tool in 4.1.1 has already been described in a few articles and should now be known to the support. I had contact with the support team (with Elena) over several days and had to go back to 4.1.0. The update to 4.1.1 is also currently no longer available.
Post is closed for comments.
Comments
4 comments