Luminar 4 Crop Image small bug

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11 comments

  • Official comment
    Avatar
    Angela Andrieux

    Hi Peter,

    Thanks for bringing this to our attention!

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs and troubleshoot it. Please email us at support@skylum.com with a screen recording of the issue.  You can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your email.

    Looking forward to hearing from you.

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  • Avatar
    Jakob Veje Hansen

    Dear Support

    It's fair enough that you need screen recordings of the more complex bug reports, but honestly this issue is so easy to reproduce that if you just spend 2 minutes testing the crop tool, you would find this and an abundance of other bugs in the tool. It would be great customer service, if you guys ran the tool through basic Quality Assurance before asking your customers to do the testing and bug reporting. 

    Kind regards,

     Jakob Veje Hansen

     

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  • Avatar
    Gabor Csibrik

     

    Dear Support,

    +1Jakob Veje Hansen

    Every time I've tried to cropping an image (original: 4:3), the result changed a 7:5 aspect.

    Please try it, it's so easy - and please correct this very annoying issue.

    Best regards,

    Gabor Csibrik

     

     

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  • Avatar
    Erwin Kargl

    https://community.skylum.com/hc/en-us/community/posts/360034559851-Crop-tool-Luminar-3
    This is an old bug! I sent everything to the support, the bug still is in the app.

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  • Avatar
    Denis Kuhlmey

    Bug still exist. Switched from 3:2 to 7:5 after apply.

    Please fix.

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  • Avatar
    Dieter Wotschke

    It is really a bug and very very easy to reproduce.

    Please test, it really doesn't hurt 😉

    Dieter

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  • Avatar
    Helena Carter

    Hi Dieter,

    Please, reach us via https://skylum.com/support so we could investigate the issue with our technical department.

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  • Avatar
    Erwin Kargl

     Helena Carter

    https://community.skylum.com/hc/en-us/community/posts/360034559851-Crop-tool-Luminar-3

    This is an old bug! I sent everything to the support, the bug still is in the app

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  • Avatar
    Erwin Kargl

    And like Dieter wrote: It is really a bug and very very easy to reproduce.

    Please test, it really doesn't hurt 😉

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  • Avatar
    Denis Kuhlmey

    In the new Version the bug still exists. Is it so hard and complex to fix them? It is so annoying.

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  • Avatar
    Kah Kong Ong

    Hi yup, it's March 2021 and the bug is still here :)

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