Clone & erase tools

Answered

Comments

3 comments

  • Official comment
    Avatar
    Angela Andrieux

    Hi Erik,

    Please reach out to us at www.skylum.com/support and we'll look into it ASAP. Any image examples or screenshots you can share would be very helpful.

    Comment actions Permalink
  • Avatar
    Erik Strodl

    How would I send a layered file to you so you can see the difference between two layers. You cannot save a layered file in Luminar 3 (I think). You can only export the normal options jpg,Tiff,Png, etc. No PSD file option either.

    If you have any suggestions they would be welcome. You would have to say in precisse term"how to" if you require a file sending.

    Thanks

    1
    Comment actions Permalink
  • Avatar
    Elena Blum

    Hi Erik,

    Please send us at www.skylum.com/support a detailed step-by-step description of what you do in the software before encountering the issue. You can also make a screen recording. You can use Monosnap on Windows to record your screen: https://monosnap.com/welcome

    If the issue occurs when you're working on an image, send us the image file.

    Here's how you can send us the file with the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the email.
    0
    Comment actions Permalink

Post is closed for comments.