Luminar 4.1 is an improvement, but still slow

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    Kate Williams

    Hi Rob,

    For sure, Luminar 4.1.0 is not the final result performance-wise. It's just the first one of many stability+performance updates Luminar will get. To remodify the app completely under-the-hood so that it instantly gives a huge performance boost is a rather complicated process, so we're getting there step by step. The following updates will get more enhancements in this regard. 

    As for the crashes - please reach out to our support team at support@skylum.com, as it needs to be checked. Please make sure to provide a detailed step-by-step description of the steps you did in the software before encountering the issue. 

    It would also help us a lot if you could provide an event log:

    1. Reproduce the issue. 
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your support request.

     

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