AURORA HDR '19 crashed when Opening an Image

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    Anastasia Davis

    Hi Ray! Could you specify if the issue occurs with all images? Did it happen before?

    Please try reinstalling the app this way:

    Download AppCleaner from here:

    http://www.freemacsoft.net/appcleaner

    AppCleaner is a free app that automatically removes not only the applications themselves but also the related files, making 'clean' uninstall easy.

    When removing Aurora HDR 2019, mark all the files and folders in the list, except for DPA6233TPQ.com.macphun.aurorahdr2019, as shown in the screenshot below:

     

    Once you've uninstalled the app, restart your Mac and download a fresh version from here:

    https://downloads.skylum.com/aurorahdr2019/mac/AuroraHDR2019Installer.zip 

    If you need help with the installation, check out this page:

    https://support.apple.com/kb/ph25083?locale=en_US

    If the issue remains, please reach us here:

    https://skylum.com/support 

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  • Avatar
    Ray Kodiak

    I will give this a shot later and post an update, thanks!!!

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  • Avatar
    Ray Kodiak

    today I had some extra time, I followed your all the steps outlined above exactly and.... drum rolls

    same exact problem, no matter what image I try to open any .jpg image, there is nothing special about it, or any image I download from internet, it behaves the same way, the program crash when I try to Open the image..

     

    the link above   https://skylum.com/support is dead like this software "page not found", I will have to ask for a refund soon.

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    Kirk Osborn

    Please contact us via support@skylum.com so we could have a deeper look into the issue.

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