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Danelle Gatcombe

• January 12, 2020 07:18

As we run Windows 7 on PC, I cannot get Lightroom so bought Luminar 4 as what was supposed to be a comparable alternative. Since that time, it's been nothing but frustrations. Every time I tried to play with the "different skies" feature, Luminars 4 would freeze/crash. Today, the whole thing just plain crashed and no matter what I do, I can't get the program to load: the intro screen comes up and then immediately, "Luminar 4 has stopped working." I paid good money for this editing program and can't even use it. About ready to request a refund, to be honest.

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  Digital Interplay

  • January 12, 2020 09:22
  • Edited

  You seem to be experiencing what many windows users are. I assume you’ve updated to 4.1?

  Unfortunately the hep in the forums is thin - the moderators typically seem to tell you to contact support then close the threads. Good luck pal - it’s a really is such a promising set of features is so poorly written as a program.

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  Anna V

  • January 12, 2020 09:38
  • Edited

  Hi Danelle, 

  I am sorry for your bad experience. 

  Please check the folllowinh suggestions here:

  https://community.skylum.com/hc/en-us/community/posts/360006955980-Luminar-4-keeps-crashing?page=1#community_comment_360001280079 

  Please make sure to contact us at http://www.skylum.com/support  and we'll be happy to help.

  Please also send us your PC info via http://www.skylum.com/support :

  • Press the Windows logo key + R.
  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
  • In the window that opens, make sure you have System Summary highlighted on the left.
  • Click File > Export.
  • Type the name of the file and save it somewhere where you can easily find it
    and attach this text file.

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