Erase Tool - Luminar 4.1

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Colin Grant

• January 11, 2020 13:01

Anyone noticed bugs on the erase tool in 4.1 on Mac? Have had instances where it won't work when using it for the second time and also where having used it the deletion is not reflected on the image that is returned to Lr.

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  Anna V

  • January 13, 2020 10:07
  • Edited

  Hi Colin, 

  We will highly appreciate if you can contact us via support regarding this issue. 

  We need to be able to reproduce it on our end in order to understand at which point it occurs and troubleshoot it. Please send us a screen recording of the issue. Here's how to record your screen on Mac: https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

  Here's how you can send us the file with the recording:

  1. Visit https://wetransfer.com/
  2. If it's your first time visiting this website, it might ask you to purchase a subscription. Simply select to proceed with the free version.
  3. Click Add your files.
  4. Select the file(s) on your computer.
  5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
  6. In Send As select Link.
  7. Click Transfer.
  8. After the files have finished uploading, click Copy Link and paste it into the email to support via

     http://www.skylum.com/support 

   

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