Can't export my edited image - Help please.

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    Margaret Bright

    Hi Barry!

    You should be able to export images from the Edit mode as well. This is definitely the issue we would like to take a deeper look at.

    Could you please reach out to us via https://skylum.com/support

    When you do, please provide our team with the following:

    1. The information about your OS.

    If you're on Mac:

    Click on Apple logo in the upper left corner of your screen, click About This Mac, and make a screenshot of the window that opens.

    Check out this article if you need a refresher on how to make screenshots on Mac:

    https://support.apple.com/en-us/HT201361

    If you're on Windows:

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and attach this text file to your reply to this email.

    2. The screen recording of the issue.

    Here's how to record your screen on Mac: https://support.apple.com/guide/quicktime-player/record-your-screen-qtp97b08e666/mac

    On Windows you can use Monosnap to record your screen: https://monosnap.com/welcome

    Here's how you can send us the recording:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and send us the link.

    Hope to hear from you soon.

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  • Avatar
    Barry Buehler

    Yikes !!   I just discovered that I can export if I go back to the library.  Does this mean I can't export when in "edit" mode.  I sure hope that is not true.

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  • Avatar
    Barry Buehler

    Now I find that if I click on another image in my catalog and then return to my edited image, I can export it.

    Strange.

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