Luminar 4 keeps crashing
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I hope someone can help me. I purchased Luminar 4 for my Windows PC (we run Windows 7) and everything was working fine until I tried to use the "sky swap out" feature, which crashes the program every time. Tonight, I was working on photos in Luminar 4 on my desktop and the ap crashed. I have tried and tried and tried to get it to come back up and running and it keeps crashing. Can anyone help me? Thank you.
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Hi Danelle,
Could you try installing NET Framework 4.8? It helped in similar cases.
Here is the link:
Download .NET Framework 4.8 Runtime
If it doesn't help:
- Make sure Luminar is closed.
- Locate your Luminar Catalog folder. The default location is C:\Users\%username%\Pictures\. If you specified a custom location for your catalog, search your custom location.
- Rename the Luminar Catalog folder. Choose any name you like.
Note that the albums you created in Luminar and edits you made will not be accessible in Luminar after you've renamed the catalog folder. They will still be saved on your hard drive should you need to access them in the future. Your photos on disk won't be affected in any way.
If the issue remains, please contact us via http://www.skylum.com/support. Please make sure to describe the issue in a detailed way and copy and paste the link to this thread into the email to support.
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