Luminar 4.0 is too slow, Luminar 4.1 is too slow...

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Frederic Valade

• January 09, 2020 17:11

Luminar 4 is too slow to be used.
I tried on 2 differents computer, with big and small catalog and the problem is always the same: it takes 6 to 15 seconds to display the raw correctly, it is not usable
I waited for version 4.1 because you had promised to fix things, I just installed it and the problem is the same.

I would like a refund

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  Vita Bergman

  • January 09, 2020 21:31

  Hi Frederic!

  We are sorry to hear about your experience with Luminar.

  Please reach out to our support team www.skylum.com/support so we can locate your purchase and issue a refund.

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  Frederic Valade

  • January 09, 2020 21:48

  Hello
  I have already contacted support and I am still awaiting a response

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  Helena Carter

  • January 10, 2020 09:46

  Frederick,

  I have just replied to your email and issued a full refund for your purchase. We hope you'll give Luminar 4 another try in the future.

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