Aurora HDR - Batch vs Single processing

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    Kate Williams

    Hi and welcome :) 

    We'll need to see the settings you use when batch-processing the photos both the standard and the advanced ones as well as receive a couple of photos you're working with in order to test them on our end. 

    Therefore, please contact us at https://skylum.com/support. In your support request, please, send the link to the requested files. Here's how:

    1. Visit https://wetransfer.com/
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request. 

    Looking forward to hearing from you.

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