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    Angela Andrieux

    Hi Daniel,

    Please try the following solution:

    • Press the Windows key + S on your keyboard and type in Add or remove programs. Windows will suggest the matching app, open it.
    • In the list of installed applications locate all entries that have Microsoft Visual C++ 2013 Redistributable in the title and uninstall them one by one.
    • In the list of installed applications locate all entries that have Microsoft Visual C++ 2015 Redistributable in the title and uninstall them one by one.
    • In the list of installed applications locate all entries that have Microsoft Visual C++ 2017 Redistributable in the title and uninstall them one by one.
    • In the list of installed applications locate all entries that have Microsoft Visual C++ 2019 Redistributable in the title and uninstall them one by one.
    • Download Visual C++ 2013 Redistributable here (click this text to open link). Select your preferred language, click Download, mark vcredist_x64.exe with a checkbox, and click Next to download it.
    • Download and install vc_redist.x64.exe from here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads  (it already has packages 2015, 2017 and 2019).
    • Reboot your PC

    In case the issue persists, email us at support@skylum.com with event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your email.

    In order for us to directly track this issue, please send us your HID1 and HID2 codes:

    1. Download this application: https://www.dropbox.com/s/3pf15jdigd0mgt4/ViewHID.exe.zip?dl=0 
    2. Launch it.
    3. Copy the HID1 and HID2 codes from the application's window and send them to us.

    Looking forward to hearing from you.

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  • Avatar
    Daniel Coley

    I followed the instructions to uninstall and reinstall C++ as directed and it did not help. Then I looked in the Event viewer and did not have the errors described. The only errors I had in the log were for Bonjour Services. I also uninstalled both 3 and 4, then  reinstalled 4 only. This did not help so I reinstalled 3. 3 works fine. 4 worked fine too until the last update.

     

     

     

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  • Avatar
    Angela Andrieux

    Hi Daniel,

    Please reach out to us at www.skylum.com/support so our techs can investigate the issue. Thanks in advance!

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  • Avatar
    Matej Artač

    I'm experiencing the same issue as described. In my case, I was able to get into Luminar 4 by first having renamed the folder that contains my catalog. I then started Luminar 4, which asked me to create a new catalog or choose an existing one. I created a new one, and the program worked.

    Of course this means that I cannot access any of the work I have done in the previous catalog, but I can at least edit old pictures again and work on the new ones.

    I contacted the technical support about the issue, and I got back the response that the issue should be fixed in the upcoming version 4.2.0, at which point I should be able to open the old catalog.

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    Daniel Coley

    Matej thanks that worked for me. I did not have many edits in 4 yet.

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    Remco van Santen

    I found that by using the uninstal option of Windows, that I was presented by the option of "repair" or "uninstal". I chose repair and Luminar starts normally. Fixed.

    BTW Luminar was working until I upgraded it to a later version using the offline instal (the online does not work for me). 

    UPDATE.  I found that on restarting it, a message comes up saying, wiait for Windows to Update Luminar and then Lumnar fails again to start. 
    So I am back to square one with no start with version 4.2. 

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    Matej Artač

    I can report that with the update to version 4.2, I can now open and work with the old catalogs that caused earlier versions to hang. I'm not sure if there's a way of transferring edits between catalogs, but at least I can access and work with them separately.

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