Cannot install Luminar 4.1
Answered
I cannot instal Luminar 4.1 on my Mac Book Pro. I get the error message
"Update Error An error occurred in retrieving update information. Please try again later."
I got this message on my iMac when installing Luminar 4 and again when first trying to install 4.1. On the iMac I have a VPN app and switching to the VPN allowed 4.1 to be installed.
But, my Mac Book Pro doesn't have a VPN installed, so that workaround is not available.
Why is Luminar install only working through a VPN? It seems a bizarre requirement.
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It only happens with Luminar when checking for updates within the app and, as I said, it happens on both my computers. I tried turning off the firewall temporarily, to no avail.
If I launch the VPN on my iMac it works fine. But, with no VPN on the Mac Book Pro, I eventually had to use a personal hotspot on my phone to download the update.
It seems a few people are reporting this issue, so it would be good to have a response from Luminar with a work around that doesn't involve using phone data.
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Hi,
Please ensure that your antivirus or firewall isn't blocking outgoing connections.
If the issue persists, try an alternative Internet connection if possible - there may be a setting on your network that blocks outgoing connections.
Try using this installer: https://downloads.skylum.com/luminar4/mac/Luminar4.dmg
If you still get the same error:
- Open Finder.
- Click Go in the top menu > click Go to Folder.
- Paste the following path: /etc and click Go.
- In the folder that opens find the file named hosts and sent it via email : www.skylum.com/support
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