Premature closing of threads

Answered

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  • Official comment
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    Anastasia Davis

    Hi! Please note that we close threads only when the question is answered or the post has a similar topic as other existing posts. Also, an investigation of the issue is much more efficient if our support team is communicating with users via vie emails. 

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    Colin Grant

    Spot on Steve. It is almost as if they do not want people discussing the issues. But that does not work as everyone just jumps across to Facebook.

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    Steve Ratts

    Thanks Colin.

    Honestly, I really want them to succeed. I know I can get critical of them at times - but it's really just frustration surfacing when they don't seem to listen or go do crazy things that don't make sense. I imagine someone came up with this bright idea of marking threads as "Answered" and closing them for further comments as a means to try to keep a lid on such comments - but how will they get a proper sense of what's wrong and how many users they're affecting if they just try to silence discussion?

    For that matter I've seen situations where there is a workaround that the official skylum rep either doesn't know about or didn't mention, and a user is able to chime in and help. E.g. adding user sky photos.

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    Kim Austin

    @...
    Yes, they did it to a me when I asked a question about an unannounced update to the update. Answered it eventually and turned off comments. I asked in the Skylum FB page and got chastised for asking a question without an image attached. Pathetic customer service.  It's not like I was putting L4 down, just enquiring about the update...how to get someone offside in one easy comment. Sheesh!

     

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    Alan Marks

    This just happened to me as well. Terrible way to run a community forum. My problem was definitely not solved. And i said in the thread how much I like Luminar.

    https://community.skylum.com/hc/en-us/community/posts/360006205719-Importing-Photos

     

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