1 comment

  • Official comment
    Margaret Bright

    Hi Kevin!

    In order for us to take a deeper look into this issue, could you please send us the file via WeTransfer?

    Here's how:

    1. Visit
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into the contact form here

    Looking forward to hearing from you.

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