Luminar 4 is a Disaster, and Support are doing NOTHING to sort it

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    Helena Carter

    Hi Everyone,

    I have replied under this thread regarding the performance issues and what to do:

    https://community.skylum.com/hc/en-us/community/posts/360006599380-Luminar-4-and-GPU-usage

    Also, a new performance update is planed to be released by the end of the year.

    Edmund Comber,

    I will reply to your email ASAP.

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    O. Jung

    Sorry to hear that, but you won´t get any help here. Soon a comment from a skylum team member will say that they sent you an e-mail. Don´t expect any help. That´s just a reson for them to close the thread an stop people complaining about Luminar 4. They know it doesn´t work. But they don´t want you to talk about it!

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    Edmund Comber

    Yes, and the problem with The Support sending an email, is that they don't respond when you answer it.  A major failing is that the Support System (if it exists) does not issue or assign a Ticket Number to refer to the case, making tracking impossible.  Followup is impossible, it is a complete shambles.

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    Guy Meacham

    Well not sure about panic, they should be used to it by now it's just a complete repeat of the Luminar 3 release :)

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