Luminar 4 Processing and Export Issues

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Scott Baker

Doing post on 500 images. Created my own Looks to copy and paste on the various images.

Luminar 4 crashed a number of times while doing individual photo edits and also with attempting to copy and paste my looks in the library view to selected photos. My system CPU and memory was was maxed out a number of times making the individual edits very time consuming. After post, I exported 454 of the processed photos as .tif files to an external hard drive. This export process took almost 3 hours. Seems quite bit excessive to me.

Win 10 Pro 64 bit Intel-8700 CPU @ 3.20GHz 32 GB Ram NVIDIA GeForce GTX 1050 Ti 512 GB SSD Hard drive

 

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    Anna V

    Hi Scott,

    Please try reinstalling the app in the following way:

    1. Go to “Apps and Features” by right click on the Start button;
    2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
    3. Type %appdata% in Search (folder Roaming should open);
    4. Find the folder “Luminar 4” and delete it (it deletes your license for Luminar 4 too. Please, note that your Custom and downloaded Looks will be removed, so make sure to save them somewhere);
    5. Go to Pictures -> Luminar 4 Catalog and rename it (if you have your Catalog anywhere else, find it and rename it).
    6. Install the app once again and launch it: https://downloads.skylum.com/luminar4/installer/win/Luminar4Setup.exe 
    7. Choose to Create a New Catalog and add a small folder with images or a single image for editing. 

    If the issue remains, could you please send us the following info via http://www.skylum.com/support: 

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
    • and attach this text file to your email 

    In case the issue leads to a crash, send us event logs:

    1. Reproduce the issue.
    2. Press the Windows logo key + R.
    3. Type eventvwr in the dialog box that opens and hit Enter on your keyboard.
    4. In the window that opens click the triangle next to Windows Logs on the left. A directory tree should open.
    5. Click Application in the directory tree. 
    6. In the main part of the window find the two topmost entries marked with Error named Application Error and .NET Runtime.
    7. Hold CTRL and click your left mouse button on each entry to select them both.
    8. Right-click on any of the two selected entries and click Save Selected Events.
    9. Name the file, save it, and attach it to your email. 
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