I can't start Luminar 4

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    Helga Rowles

    Hi Paul, are you on MacOS or Windows?

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    Paul von Wartburg

    Hi Helga, thx for asking - Windows 10 - hope you can help

     

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    Aneta R


    Hey, I have a fast computer and Luminar 4 works very slowly and turns off often. You will improve this program because it is bad now

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    Anna V

    Hi Paul, 

    Please try reinstalling the app in the following way:

    1. Go to “Apps and Features” by right click on the Start button;
    2. Find Luminar there and click [Uninstall] (you can also uninstall from the Control Panel);
    3. Type %appdata% in Search (folder Roaming should open);
    4. Find the folder “Luminar 4” and delete it (it deletes your license for Luminar 4 too. Please, note that your Custom and downloaded Looks will be removed, so make sure to save them somewhere);
    5. Go to Pictures -> Luminar 4 Catalog and rename it (if you have your Catalog anywhere else, find it and rename it).
    6. Install the app once again and launch it: https://downloads.skylum.com/luminar4/installer/win/Luminar4Setup.exe 
    7. Choose to Create a New Catalog and add a small folder with images or a single image for editing. 

    If the issue remains, please contact us via http://www.skylum.com/support. Please make sure to describe the issue in a detailed way and copy and paste the link to this thread into the email to support.

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    Anna V

    Hi Aneta, 

    Please note that the initial release of Luminar 4 mainly focused on the new AI-powered features. We will be releasing an update meant to target the performance issues later this year. Luminar 4.1 will have better performance. 

    For now, please try creating a new catalog via File > Catalog > New and check how it goes.

    In case it doesn't help please contact us via http://www.skylum.com/support

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