2nd attempt at refund
Answered-
Official comment
Hi guys,
We are processing the refunds, however, it may take a bit longer for us to get back to you as we're overflowing with a great number of emails after the release.
Someone from our team will be in touch as soon as possible.
Comment actions -
Apparently:
You can request a refund by emailing support@skylum.com. -
Joshua Garvin >> Just an update, they did email me and a refund is in the works! <<
That's great.
I just got an email informing me how backlogged they are and how it's going to take time, yada, yada, yada. I responded that their problems are not my problem and, if they had made a decent product, they wouldn't have to deal with all of these tech support emails and requests for refunds.
Gary
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Hi Angela,
I requested a refund 4 days ago but I have just received an automatic email saying you will contact me soon. I would like to know the status of my refund request. My email is diego.ugarte@outlook.com
Thank you! -
Hello, I'm very disappointed about your lack of consideration for your customers. I have sent a refund request at skylum.com/support twice, on november 23 and 28. No response...! Must we think that Skylum doesn't intend to honor its 30 days guarantee? Or wait 30 days to answer it's too late? Please don't tell me to contact your support... Sincerely
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I have a refund now pending I can see on my credit card.
- Started with the automated mail (day 1)
- A second email troubleshooting the software (day 3)
- A final email with the refund confirmation (day 6)
So the process is working, just slow going, especially due to the holiday rush I think.
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Sascha C. Legoff Didier We have issued a full refund for your purchase.
@James Indeed, we have a high volume of inquiries. We are doing our best to reply as soon as possible.
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