2nd attempt at refund

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Joshua Garvin

• November 25, 2019 16:49

Due to unacceptable performance I am requesting a refund. If I had tried it out first there is no way I would have purchased. I am much happier with a competing product. We shall see if I get my refund. This company are looking more and more like con artists.

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• Official comment

  

  Alina Skylum

  • November 26, 2019 18:03

  Hi guys, 

  We are processing the refunds, however, it may take a bit longer for us to get back to you as we're overflowing with a great number of emails after the release. 

  Someone from our team will be in touch as soon as possible. 

   

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  Gary Sibio

  • November 25, 2019 22:54

  I'm trying also. I sent my request to customer service a short time ago. I doubt if the people here can issue a refund.

  Gary

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  James Coan

  • November 25, 2019 22:59

  I sent mine in day before yesterday and received the automated response.
  
  From what I keep seeing, the people on the forums are unable to process refunds, but it seems they can communicate with those who are able to.

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  Gary Sibio

  • November 25, 2019 23:39

  I just got the automated response. We'll see what happens.

  Gary

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  LeoN E

  • November 26, 2019 00:29

  How to apply for refund?

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  James Coan

  • November 26, 2019 00:32

  Apparently:
  
  You can request a refund by emailing support@skylum.com.

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  Gary Sibio

  • November 26, 2019 00:56

  I clicked on "Skylum Support" at the top of this page. Then scroll down to where it says Contact Customer Support.

  That's what I did. I don't know if it's the right thing to do. 

  Gary

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  Poranin Wichitworawong

  • November 26, 2019 14:54

  Does anyone already got refund ?

  You have 30 day money back guarantee so you should process refund quickly.

   

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  Sascha C.

  • November 27, 2019 16:26

  It would be nice to get generallya response. Requested my refund today using the contact form but did not get any response. Neither by human nor an automatic response. So I don’t know if the request arrived.

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  James Coan

  • November 27, 2019 23:43

  I received an email asking me questions about my machine and setup and what I would like to happen. I sent the information they were requesting, including the refund request. So now I'm just waiting to see if they honor the refund request.

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  Joshua Garvin

  • November 28, 2019 00:43

  Just an update,  they did email me and a refund is in the works!

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  Gary Sibio

  • November 28, 2019 00:55

  Joshua Garvin >> Just an update,  they did email me and a refund is in the works! <<

  That's great.

   

  I just got an email informing me how backlogged they are and how it's going to take time, yada, yada, yada. I responded that their problems are not my problem and, if they had made a decent product, they wouldn't have to deal with all of these tech support emails and requests for refunds.

  Gary

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  Anoop Patil

  • November 29, 2019 07:42

  I requested a refund on my oder placed a week ago. Automated email saying "due to unusual large volume of tickets, our response may currently take up to several days". 

  I hope they honor their 30 day refund policy and process mine quickly. 

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  James Coan

  • November 29, 2019 10:49

  I got the automated email, but then a day later I received an email asking me some questions about my system, and I still requested a refund.
  
  Have yet to hear back about the refund. It's been a week now.

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  Angela Andrieux

  • November 30, 2019 00:37

  Hi Everyone,

  If you're still waiting on an email confirming your request, please let me know your email address and I'll get an update for you.

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  Member

  • November 30, 2019 04:49

  Hi Angela,

  I requested a refund 4 days ago but I have just received an automatic email saying you will contact me soon. I would like to know the status of my refund request. My email is diego.ugarte@outlook.com
  Thank you!

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  Helena Carter

  • November 30, 2019 18:17

  Hi Diego,

  I have just replied to your email and issued you a refund.

  Have a great weekends!

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  Sascha C.

  • November 30, 2019 18:19

  I also still wait for the refund. Got an email where I was asked about some details, but still no confirmation regarding the refund. However, I think you will find my email without posting it here :)

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  Legoff Didier

  • November 30, 2019 18:34

  Hello, I'm very disappointed about your lack of consideration for your customers. I have sent a refund request at skylum.com/support twice, on november 23 and 28. No response...! Must we think that Skylum doesn't intend to honor its 30 days guarantee? Or wait 30 days to answer it's too late? Please don't tell me to contact your support... Sincerely

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  James Coan

  • November 30, 2019 20:45

  I have a refund now pending I can see on my credit card.

  • Started with the automated mail (day 1)
  • A second email troubleshooting the software (day 3)
  • A final email with the refund confirmation (day 6)

  So the process is working, just slow going, especially due to the holiday rush I think.

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  Anastasia Davis

  • December 01, 2019 13:02

  Sascha C.  Legoff Didier We have issued a full refund for your purchase.
  @James Indeed, we have a high volume of inquiries. We are doing our best to reply as soon as possible. 

   

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