On my Notebook (Win7, 16 GB, i7) Luminar 4 crashes always during start.

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Michael Keuer

• November 23, 2019 18:38

I can't use Luminar 4 on my Notebook.I only see the Luminar image, no menus.

On my PC everything is ok.

What can i check?

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• Official comment

  

  Angela Andrieux

  • December 14, 2019 01:32

  Hi Everyone,

  If you're still experiencing issues with Luminar 4, please contact us at www.skylum.com/support so we can investigate. 

  If you're waiting on a response from our support team, please let us know your email address so we can look up your ticket and reply ASAP.

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  Edmund Comber

  • November 23, 2019 19:16

  Sadly, join the club..... it is crashing for many of us!!!!!!

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  Kerry Knudson

  • November 24, 2019 04:05

  I have to reboot to keep LUMINAR. WORKING past a few hours.

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  Helena Carter

  • December 16, 2019 08:42

  Hi Everyone,
  I have replied under this thread regarding the performance issues and what to do:
  https://community.skylum.com/hc/en-us/community/posts/360006599380-Luminar-4-and-GPU-usage
  Also, a new performance update is planned to be released by the end of the year.

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