Luminar 4 Crashing

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Charlie Hoffman

• November 24, 2019 17:02
• Edited

Hi Guys, Luminar 4 keeps crashing at startup. It crashed 5 times before it took off and then froze twice while making small edits. Let me say straight out it's not my computer, I have a HP workstation i7 processors running windows 10 pro on a ssd drive and 64mb of memory. 

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  Rick Wyatt

  • November 24, 2019 18:00

  My crashes every time I try to replace the sky. Also when making other changes it crashed. I contacted Skylum last week but no answers yet. Today I request a refund until the bugs are worked out.

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  Anna V

  • November 24, 2019 21:54

  Hi Rick and Charlie, 

  We usually reply within 24 hours but due to the surge of incoming mail after the release, it might take longer.

  Please launch the app and click File > Catalog > New and check how the app works for you.

  If the issue remains,  could you please provide us with your hardware configuration: 

  1. Press the Windows logo key + R.
  2. Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
  3. In the window that opens, make sure you have System Summary highlighted on the left.
  4. Click File > Export.
  5. Type the name of the file and save it somewhere where you can easily find it
  6. and attach this text file via

     http://www.skylum.com/support  

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  Charlie Hoffman

  • November 24, 2019 22:37
  • Edited

  I sent my configuration in when I filed a concern with costumer service. Crashes on start up and sky replacement. I have a hp workstation i7 processors, ssd hd, 64gb memory and NVIDIA® Quadro® K2200 video card.....this machine was built by hp for photo editing 

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  Charlie Hoffman

  • November 24, 2019 22:35

  Rick, yes it crashes too and freezes during sky replacement 

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