Luminar 4 Crashing
AnsweredHi Guys, Luminar 4 keeps crashing at startup. It crashed 5 times before it took off and then froze twice while making small edits. Let me say straight out it's not my computer, I have a HP workstation i7 processors running windows 10 pro on a ssd drive and 64mb of memory.
-
Hi Rick and Charlie,
We usually reply within 24 hours but due to the surge of incoming mail after the release, it might take longer.
Please launch the app and click File > Catalog > New and check how the app works for you.
If the issue remains, could you please provide us with your hardware configuration:
- Press the Windows logo key + R.
- Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
- In the window that opens, make sure you have System Summary highlighted on the left.
- Click File > Export.
- Type the name of the file and save it somewhere where you can easily find it
- and attach this text file via
Please sign in to leave a comment.
Comments
4 comments