Will you PLEASE give us new Luminar 4 users a full working Luminar 3 until you fix Luminar 4

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Edmund Comber

• November 23, 2019 09:19

Luminar 4 is a dud.  A disaster of a so called photo editing program.  So many of us are new to Luminar, we believed the "preview reviews", we believed the hype, and we made an early pre launch purchase.

It is clear that this was a big mistake, we have paid for a product that is not fit for purpose, it simply does not work.

How about giving all us new Luminar 4 purchasers an activation code and download link to Luminar 3 so at least we get something that works until you sort this fiasco out?

Failing that, can we have our money back, to put towards Adobe Photoshop Elements, which does actually install and run properly?

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• Official comment

  

  Helena Carter

  • December 06, 2019 12:11

  Hi Eveyone,

  I have replied under this thread regarding the performance issues and what to do:

  https://community.skylum.com/hc/en-us/community/posts/360006599380-Luminar-4-and-GPU-usage

  Also, a new performance update is planed to be released by the end of the year.

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  Maxime Savoie

  • November 23, 2019 15:04

  Funny for you to ask because Luminar 3 does not work either...

  This is really a sad marketing company with absolutely no much respect for their customer.   I mean the product is absolutely amazing when working but there is too many crashes, memory leak end random lag that it's really hadr to use.

  For all the user that are not still aware, beware.  We are the beta tester of Skylum, the trick is that we also have to pay a licence, it that not wonderful.  They haven't get Luminar 3 to work yet that they sell an upgrade to Luminar 4 saying that is a totaly different product.  lol so good, they are genius. 

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  Frank Fiorentino

  • November 23, 2019 15:32

  I hate to say this but did you think all the negative comments were fake?

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  John Inglis

  • November 23, 2019 15:37

  Well state what's wrong with it don't just say it don't work, telling us the issues would be a good start.

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  robert Blanc

  • November 23, 2019 17:59

  really disappointed by Skylum and it's true Luminar 3 did not work fine on my PC's under Windows 10 and now same story with Luminar 4 and I paid for that!!!!!! I am crazy

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  Edmund Comber

  • November 23, 2019 19:15
  • Edited

  @ John Inglis    What is wrong with it?????  Everything.  On one PC it wont install, on the other it installs but crashes on launch.  TOTALLY F'in USELESS.  LOADS of posts on what does not work.

  I have posted details of what is happening and sent them to Skylum Support

  So in short IT DOES NOT WORK AT ALL IN ANY WAY!

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  pat scanlon

  • November 23, 2019 19:34

  would be happy if I could open it,when i pay for something I expect it to work

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  Lloyd O'Daniel

  • November 24, 2019 04:30

  There is no such thing as a full working Luminar 3.

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