My Only Issues so far...Luminar 4

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John Inglis

• November 23, 2019 15:58

Right as a new user to L4 with the 14 day trial. I find it quite nice to work with, easy interface, smart looking and very intuitive.

But loading NEF RAW files (Nikon) are so very slow indeed, if you're making an adjustment to any image it always has a spinning icon "working" especially denoise, using the brush. There must be a preferences tab or something so we can give power to the program via our CPU/Graphics so it works faster.

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  Anna V

  • November 24, 2019 07:07

  Hi John, 

  Thank you for your feedback. 

  Could you please let us know your hardware configuration?

  • Press the Windows logo key + R.
  • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
  • In the window that opens, make sure you have System Summary highlighted on the left.
  • Click File > Export.
  • Type the name of the file and save it somewhere where you can easily find it
    and attach this text file to the email to support via

     http://www.skylum.com/support  and we'll be happy to help.

   

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  John Inglis

  • November 24, 2019 14:25

  My PC is very powerful, and runs everything with no problems at all

  i7 7700, 32gb Ram, 500 ssd, 8 gig Graphics card. It takes at least 10 seconds to load a simple RAW file, 

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  Joshua Garvin

  • November 25, 2019 17:08

  You're very lucky. I preordered it

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