Luminar 3 Catalina Debacle

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6 comments

  • Avatar
    Vita Bergman

    Hi Kurt! 

    We are really sorry to hear about your bad experience with Luminar. 

    Please contact our support team https://skylum.com/support we will be happy to troubleshoot any technical issues.

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    Spencer Pieters

    I bought Luminar 3 last year. I really tried to like the software but the fact that it hardly uses GPU on the Mac makes it very, very slow. They kept promising performance updates but none of the upgrades of v3 fixed anything for that problem. Maybe they fixed startup/speed complaints for people with a massive library but editing images remains slow.

    I quite like Luminar (and Aurora) so I decided to see if maybe a technical rewrite of v4 would fix the issue. It seems that is not the case, judging from the amount of complaints in this forum. Having prettier skies is nice but it fixes nothing in the speed department.

    I followed the recommendation of some people here and bought ON1 Photo Raw 2020 (https://www.on1.com

    It's quite nice, still getting to grips with it. I really wish I could have a copy of Luminar with the speed of ON1, but I'm starting to doubt if that will ever happen.

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    Dave Boettcher

    L3 3.1.3 has never correctly. When L3 opens it takes about 40-45 seconds open. At times it starts to open then crashes. Or, when editing and using any of the tools, it crashes requiring a reboot.

    I have contacted support. The communication was all of 3 emails. One from me, a reply from Skylum, and a response from me. No reply was received again. So, I have no faith in your support system.

    And, yes I have confirmed my Win 10 Laptop meets the minimum requirements to run the app.

    Either, a big update fixing the problems comes out, in the next 30 days, or I start using another editor. 

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  • Avatar
    Elena Blum

    Hi Dave,

    You've probably not got our reply!

    Could you please let us know what is your hardware configuration?

    • Press the Windows logo key + R.
    • Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.
    • In the window that opens, make sure you have System Summary highlighted on the left.
    • Click File > Export.
    • Type the name of the file and save it somewhere where you can easily find it
      and attach this text file to https://skylum.com/support

    Looking forward to hearing from you.

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    Dave Boettcher

    2 days ago I submitted the requested info. Again, no response from support. 

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    Anastasia Davis

    @Dave We have replied to your email.

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