Luminar Crash - Please test for error isolation

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Tino Korn

• November 21, 2019 12:35

I can reproduce the following pattern with me: I start Luminar 4 and it opens my last visited folder. This contains edited images. Now I scroll cracht Luminar. Always.
But !!!
If I start Luminar 4 and switch to a folder that does not contain any edited images and scrolls, Luminar 4 does not crash.
Now I can also go back to the folder with the edited images and scroll. Now does not crash anymore.
It seems that Luminar has a problem with loading edited images when it is first called up and scrolled after it starts up.
Please test and post here!
This information may be helpful for support.

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  Markus Ottiger

  • November 21, 2019 13:10
  • Edited

  For me it already helps, immediately after opening Luminar, to switch to a different folder and then back again. This works even if all folders already contain edited images.

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  Kate Williams

  • November 21, 2019 13:08

  Hi Tino, 

  My colleague has just informed me that she's processed your request. 

  The crash you're experiencing is a known one and our team is testing the possible fix right now. Please keep in touch with our support team and provide us with your feedback. Thank you! 

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  Tino Korn

  • November 21, 2019 13:21

  @Markus Ottiger

  Yes, that is exactly what I mean.

   

   

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