Crash just trying to crop a 3 X 2 image


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    Kate Williams

    Hi Jeff, 

    We need to be able to reproduce the issue on our end in order to understand at which point it occurs. Please send us a screen recording of what you do in the software before encountering the issue. You can use Monosnap to record your screen:

    As the issue occurs when you're working on an image, please send us the original image file too. Here's how:

    1. Visit
    2. If it's your first time visiting this website, it may ask you to purchase a subscription. Simply select to proceed with the free version.
    3. Click Add your files.
    4. Select the file(s) on your computer.
    5. After you see all the files you need to send appear in the list, click the icon to the left of the Transfer button (the icon looks like a circle with three dots in it).
    6. In Send As select Link.
    7. Click Transfer.
    8. After the files have finished uploading, click Copy Link and paste it into your support request

    Looking forward to hearing from you.

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